Assistant Manager – HR
Purpose of the role
Assistant Manager (AM) – Human Resources (HR) is responsible for providing a range of timely, accurate and effective information, support and administration in relation to HR operations and services to employees
which help meet the business needs.
This includes responding to queries and providing HR related information, preparing documents, reporting, developing policies and procedures, compliance and payroll liaison, support for performance review,
recruitment and coordinating employee induction and assisting with training and development.
In addition, the AM-HR will be involved in a range of HR related projects which support the development and implementation of new HR initiatives. This is a generalist HR role covering a wide range of HR support and
assistance, stretching across the gamut of HR activities touching an employee’s life cycle at various stages.
Assistant Manager – Human Resources reports to Chief People Officer (CPO).
Recruitment & Onboarding
Co-ordinate and work with managers to facilitate, end-to-end recruitment (internal and external campaigns)
including revision of job descriptions, advertising, candidate application management, tracking, selection,
onboarding and induction programs.
Effectively coordinate all documentation for new employees, review and maintain personnel filing and
Co-ordinate the induction program for new employees.
Advise managers of current probation policies and procedures and coordinate reviews, providing advice
where necessary on issues as raised.
Seek onboarding feedback from new employees and proactively assist with resolving any issues
HR & Payroll Administration
Work together with Payroll and Finance team to streamline transactional HR activities and payroll and
provide timely, accurate assistance and liaison as required.
Facilitate new employee documentation and administration to payroll.
Ensure all staff changes (promotions, transfers, separations etc.) are documented and approved.
Facilitate in administering the Performance Review Program and provide support to managers and
Ensure timely escalations of issues/concerns to be dealt with by managers and the CPO.
Advise employees and managers on current processes, policies, forms etc. required for the Performance
Learning & Development
Assist in identifying and coordinating training requirements when required.
Liaise with external training providers to facilitate cost effective, efficient delivery of training services when
Manage the administration and recording of all training and professional development, records, training
General HR Support
Provide clarifications to employees and managers regarding HR policies, procedures, guidelines and
Proactively develop, update and maintain HR forms, templates, standard letters etc. to ensure
implementation and maintenance of best practice HR procedures and compliance.
Contribute to the development, implementation and communication of HR policies, procedures and forms
and maintain the same
Prepare periodic HR reports and ad hoc reports and documentation as required
Keep abreast of current and emerging human resource and employee relations issues
Develop and maintain an understanding of Surehab’s business operations, culture and strategic plans as
these relate to HR.
Build sustainable, professional relationships with stakeholders at various levels, encouraging and supporting
Contribute to new HR challenges, research, development and initiatives and continually strive for
Under the direction of the CPO, contribute to and assist with the development and implementation of HR
projects, programs and reporting.
Other duties, consistent with the level of appointment, as directed by CPO
Cost Per Hire
Adherence to Regional HR Budget
Revenue lost due to position vacancy days
New Hire Failure Rate
Adherence to Training Calendar
Strive for Results
Commit to Customers
Act for Change
Confidentiality & Integrity
Initiative & Ownership
Attention to detail
Networking & Collaboration
Chief People Officer
Functional Team Members – IT & Finance
Minimum Educational Qualification
Minimum Qualification – Bachelors specializing in Human Resource Management, Employee Relations
(Advanced Degree Preferred)
Professional HR certifications – advantageous
Must have a bachelor’s degree (preferably science)
Relevant Work Experience
An individual with significant exposure to HR Operations, possessing effective communication skills, with at
least 3+ years of experience
A conceptual thinker with organizational and time management skills
Highly reliable with an ability to accurately follow instructions and the ability to multitask
Possess conflict management and decision-making skills with a solid understanding of employee