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Patient Care Executive

Nagpur, Visakhapatnam, Chennai

Purpose of the role

Patient Care Executive is the first point of contact at Surehab clinics. She is a compassionate individual who
will help to run the clinic smoothly by scheduling appointments, greeting and checking in patients, answering
phones, maintaining accounts and records, maintenance & upkeep of the clinic and other tasks as needed.

This role reports to Associate Centre Manager / Centre Manager.

Accountabilities

Execution
Attends patients by greeting and helping them, scheduling appointments
Registers patients according to established protocols and assists patients to complete all necessary forms
and documentation
Answers incoming patient requests / queries and deals with inquiries in a professional manner.
Responds to patient concerns timely and ensure patient satisfaction.
Keeps patient appointments on schedule by notifying provider of patient’s arrival and reminding providers
of service delays.
Processes bills, collects payments and provides invoices to patient on real-time basis.
Reconciles cheque and cash deposits on a daily basis
Maintains inventory and equipment by conducting stock audits to determine inventory level, placing and
expediting orders for supplies, verifying receipt of supplies.
Schedule equipment service and repairs for the upkeep of the clinic
Maintains all trackers and reports with real time data and submits the same in a time bound manner

Key metrics

Financial
Contributes to clinic revenue by conversion of leads, actively participating in in-clinic and ex-clinic activities
Non-Financial
Adherence to developmental plan and training calendars

Key Competencies

Behavioral
Strive for Results
Commit to Customers
Act for Change
Cooperate Transversally
Functional

Attention to detail
Customer Service Skills
Knowledge of computer and relevant software applications
Knowledge of general administrative procedures

Key Collaborators

Associate Centre Manager / Centre Manager
Clinical Team
Cross – functional teams (Logistics, Procurement etc)

Owns

General administration and upkeep of the clinic

Minimum Educational Qualification

Graduate in any stream (Science – Preferable)

Relevant Work Experience

Minimum years of experience – Minimum of 1+ years in pharmaceutical / hospitals & clinics/ medical
devices/ diagnostics services/ medical tourism sector

Contacts

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Surehab Healthcare
G9, Srinivasa Towers, Teachers Colony, Greenlands, Begumpet, Hyderabad, Telangana - 500016

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